- Home Page /
- Books /
- Business & Money Books /
- Business Culture /
- Workplace Culture /
- The Cult of the Customer: Create an Amazing C...
Item #:
42699735
The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists
87% of respondents would recommend this to a friend
Item #:
42699735
GBP 24
Price Details
Price
GBP 24
Excluding Shipping, VAT & Custom charges ( Shipping, VAT and custom charges will be calculated on checkout.
If Item price + shipping is below GBP 135, 20% VAT will be calculated on checkout, if it is equal or above GBP 135, no VAT will be charged. )
0 ratings
Write a review
In stock
Imported from USA store
QTY:
Excluding VAT : VAT will be calculated on the checkout page
Order now and get it around Saturday, November 07
Secured transaction
Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.
Our Top Logistics Partners
Buy Now Pay Later
Fast
Shipping
Free
Return*
Secure Packaging
100% Original Products
PCI DSS Compliance
ISO 27001 Certified
Note: Step Down Voltage Transformer required for using electronics products of US store (110 V-120 V). Recommended power converters Buy Now.
What Stands Out
Customer-Centric Approach
Focus on transforming customer interactions into memorable experiences, fostering a loyal community of brand advocates who actively promote the business.
Practical Strategies
Offers actionable techniques and insights to enhance customer satisfaction, making it easier for businesses to implement effective change and see tangible results.
Long-Term Loyalty
Helps companies build lasting relationships with customers by turning them into passionate evangelists, ultimately driving sustained growth and profitability.
Product Details
- In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from uncertainty to amazement. By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
| Publisher | Sound Wisdom |
| Publication date | March 17, 2020 |
| Edition | New, Updated, Revised |
| Language | English |
| Print length | 280 pages |
| ISBN-10 | 1640951539 |
| ISBN-13 | 978-1640951532 |
| Item Weight | 13.6 ounces (385.56 grams) |
| Dimensions | 6 x 0.64 x 9 inches (15.2 x 1.6 x 22.9 cm) |
Who Should Buy?
-
Business Owners
Ideal for business owners seeking strategies to enhance customer loyalty and build a passionate customer base.
-
Customer Service Teams
Perfect for customer service professionals looking to improve interactions and transform satisfied customers into brand advocates.
-
Marketing Professionals
Beneficial for marketers wanting to understand customer experience and leverage it for effective campaigns and promotions.
-
Non-Business Individuals
Not suitable for individuals not engaged in any business or customer-facing role, as it lacks personal relevance.
Product Description
Have any Query? Chat with us
Customer Questions & Answers
-
Question:
How to Shop The Cult of the Customer: Create an Amazing Customer Online From Ubuy?
Answer: It’s easy to shop The Cult of the Customer: Create an Amazing Customer online from Ubuy. You just have to search for the product, choose your shipping method while checking out and get it delivered to your location. -
Question:
Is The Cult of the Customer: Create an Amazing Customer Available to Shop Online in UK?
Answer: Yes, at Ubuy UK this product is available for you to shop at a reasonable price. The The Cult of the Customer: Create an Amazing Customer is not available locally but you can trust us with our express shipping services. -
Question:
How Long Does It Take to Get Product After Placing the Order?
Answer: The delivery time of your ordered product varies as per what you've ordered and the shipping method that you've chosen. The estimated delivery time is mentioned during the checkout process, so be carefree while shopping.
Workplace Culture Editorial Review
The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists is a transformative book by Shep Hyken that leverages practical techniques and powerful insights to elevate customer service. With 280 pages of engaging content, the updated edition offers an invaluable 'five cults' framework that helps organizations build a culture of consistent amazement. Hyken emphasizes the importance of placing customers first, fostering loyalty that turns them into advocates. Readers have praised the book for its actionable advice and real-world examples, making it a must-read for those aiming to enhance their customer experience strategy.
Customer Reviews & Ratings
133 customers ratings
-
5 Star
75%
-
4 Star
13%
-
3 Star
6%
-
2 Star
1%
-
1 Star
5%
Review this product
Share your thoughts with other customers
Pros
- Clear and effective approach to enhance customer experience.
- Packed with real-world examples and useful tips.
- Focus on actionable advice for businesses.
- Promotes a customer-first mentality for success.
Cons
- Some may find the term 'cult' off-putting.
Platform Trust & Buyer Confidence
DH
Diana
Verified buyer
“I have, in fact, had bad experiences on several occasions with service providers or shipping companies from America—definitely—but this is the first and only reputable and reliable company I have encountered so far; huge praise for their work. ”
23 October 2026 · via Trustpilot
JS
Jarl
Verified buyer
“Fast shipping and A+ product. ”
24 Oct 2026 · via Trustpilot
B
Botibita
Verified buyer
“Great Range of Products and Excellent Service. The ordering and delivery process was excellent! I was able to purchase an item that I couldn’t find locally, and everything went smoothly from purchase to delivery. Thank you for the excellent service! ”
24 October 2026 · via Trustpilot
A
Agnes
Verified buyer
“Reliable website, great articles. Timeline Mitopure Urolithin A Supplement Softgels is a wonderful product.”
25 October 2026 · via Trustpilot
C
Colin
Verified buyer
“Great service from start to finish. ”
26 October 2026 · via Trustpilot
WHY SHOP WITH US
Secure Checkout
Global Delivery
Easy Returns
Genuine Products
Product Price History
Important information
- Limitations : For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). The recipient is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Ubuy or its affiliates, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
- Not all the products listed on Ubuy are for sale, as Ubuy is a global search engine. Products are subject to export/trade regulations.
GBP 24
Excluding VAT : VAT will be calculated on the checkout page
Order now and get it around Saturday, November 07
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
QTY:
Secured transaction
PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
Our Top Logistics Partners
Fastest cross-border delivery
Ubuy Assurance
Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns *, and secure packaging on every order.