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Item #:
42746107
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Out for Your Company
85% of respondents would recommend this to a friend
Item #:
42746107
GBP 22
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The Seven Pillars of Customer Success provides an adaptable framework for building a strong customer success organization.
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What Stands Out
Proven Framework
Based on real-world applications, this framework provides practical strategies that ensure measurable improvements in client satisfaction, helping organizations enhance retention and drive long-term success.
Comprehensive Focus
Addresses all aspects of customer success, equipping teams with insights that foster stronger relationships, optimize service delivery, and align business goals with client needs for maximum impact.
Strategic Implementation
Offers actionable steps for integrating customer success practices into daily operations, ensuring that all employees are equipped to contribute to enhanced client experiences and overall business performance.
Product Details
| Publisher | Lioncrest Publishing |
| Publication date | April 19, 2021 |
| Language | English |
| Print length | 344 pages |
| ISBN-10 | 1544516606 |
| ISBN-13 | 978-1544516608 |
| Item Weight | 1.01 pounds (460 grams) |
| Dimensions | 5.5 x 0.86 x 8.5 inches (14 x 2.2 x 21.6 cm) |
Who Should Buy?
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Customer Success Managers
Ideal for professionals aiming to enhance client relationships and retention strategies through structured approaches.
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Business Leaders
Useful for executives looking to align customer success with overall business goals for improved outcomes.
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Sales Teams
Valuable for sales personnel needing insights on fostering enduring client partnerships and driving repeat business.
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Casual Readers
Not suitable for individuals seeking light reading, as it's a specialized guide focused on business strategies.
Product Description
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Out for Your Company
About This Item
Introducing "The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company" - the ultimate guide to revolutionizing your Customer Success strategies! Are you looking to enhance customer satisfaction, retention, and revenue generation? Look no further! This comprehensive paperback offers you a proven framework that encompasses the best practices, tactics, metrics, and implementation techniques of Customer Success. With this book, you'll gain invaluable insights into the world of Customer Success and acquire the necessary tools and knowledge to excel in this field. Written by industry experts, "The Seven Pillars of Customer Success" provides a step-by-step blueprint to establish a robust Customer Success team and effectively manage it. It delves into the latest trends, challenges, and measurement techniques, ensuring you stay ahead of the competition.
It also equips you with the essential training, automation, and consulting resources to maximize your Customer Success outcomes. Embrace a Customer Success culture that drives excellence and achieves your company's goals. This book empowers you to develop the optimal Customer Success mindset and implement efficient processes that guarantee success. It serves as your go-to resource, guiding you through every aspect of Customer Success, from setting goals to achieving impactful client outcomes. Are you ready to take your Customer Success initiatives to new heights? Order your copy of "The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company" today and unlock the secrets of customer satisfaction and business growth.
Invest in your success and make your mark in the world of Customer Success!.
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Decision-Making & Problem Solving Editorial Review
"The Seven Pillars of Customer Success" is a highly recommended book that provides a clear and concise approach for building, improving, and measuring customer success models in a company. The book covers various phases of the customer journey, essential tools for success, and practical tips based on the author's experience and expert advice in the field. It includes a toolbox section that helps in managing customer engagement effectively. The book delivers the pillars in a way that enables building a mature customer success organization by delivering strategic business value through operational discipline. The author also shares experience from other business leaders in the Thought Leadership sections. For new professionals in the Customer Success community, it's a great playbook that can lead them step by step to provide great experiences for their clients. A newbie to CS or a pro, this book can benefit all.
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Pros
- Clear and concise approach for building, improving, and measuring customer success models
- Covers various phases of the customer journey, essential tools and practical tips
- Provides a toolbox section for managing customer engagement effectively
- Delivers the pillars in a way that enables building a mature customer success organization
- Shares experience from other business leaders in the Thought Leadership sections
Cons
- The writing style may leave much to be desired for some readers
Product Price History
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GBP 22
Excluding VAT : VAT will be calculated on the checkout page
Order now and get it around Sunday, October 04
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PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
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Features & Benefits
- Book provides an adaptable framework for building a strong customer success organization.
- Written by Wayne McCullocha chief customer officer with more than 25 years of experience in the software industry.
- Detailed examples of how companies have put these seven pillars to the test.
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